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Process improvement and compassion. They're not as different as you'd think.
I was at a CIPD event recently, and something said in the room has been rattling around in my head ever since. The conversation was about disciplinary policy. About how processes that are well-intentioned and technically sound can still end up harder to navigate than they need to be. For the person being investigated, for the manager, for the HR team. Resulting in lengthy investigations, significant cost, and a real hit to morale, not just for the person going through it, bu

Becky Travis-Booker
May 192 min read
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