Stuck dealing with admin and ops which feel harder than they need to be?

How to Improve Processes in Admin & Ops

Free, interactive process improvement webinar series for admin and operations on YouTube!

This short series focuses on practical process improvement for anyone involved in admin and operational work, which is most roles in one way or another.

All sessions are less than half an hour and easy to fit in around your busy day.

Supported by Becky Travis-Booker, Lean practitioner, executive coach, and business leader. People-first improvement which makes workflow better.

Start Your Improvement
Journey Now...

Start Improving Your Processes:
A clear problem, a clear win

What’s included:
Clarifying the process problem you’re trying to solve, agreeing what “better” looks like, and setting a clear scope so admin and ops improvement efforts are focused and achievable.

Measure What Matters: Understanding process performance

What’s included:
Simple process mapping, identifying where time and effort are being lost, and understanding which steps add value in an admin or operations process.

Find the Real Cause: Fix your process at the root

What’s included: Practical root‑cause techniques to understand why process issues keep happening and where improvement effort needs to focus to prevent repeat problems.

Improving Your Processes: Generating, testing & evaluating ideas

What’s included:
Capturing improvement ideas, testing small process changes safely, and learning what works before rolling improvements out more widely.

Make Process Improvement Stick: Successful implementation & review

What’s included: Clear implementation planning, simple standards that support admin and ops teams, and ways to review whether process changes are delivering the intended benefit.