Process Improvement & Flow
Your processes are slowing your team down...
Let's find out exactly where - and fix it.
Process Improvement & Flow is Leading Beyond's most popular starting point.
In a structured, facilitated engagement, we map how work really happens, identify what's creating friction, and redesign it with the people who do the work every day.
The result is clarity, speed, and changes which actually stick.
Does this sound familiar?
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Your team is busy, but too much time goes on chasing, checking and correcting - not progressing work.
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Processes involve too many handovers, workarounds and steps that no one's sure are still necessary.
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You've tried to fix things internally, but the changes haven't stuck, or the same problems keep coming back.
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Systems are in place, but the team is working around them rather than through them.
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Around 75% of process submissions involve rework, because the right information isn't captured first time.
If any of these feel familiar, you're not alone.
The good news is, this is exactly what Process Improvement is designed to fix.
What we actually do together
Process Improvement & Flow uses Lean Six Sigma methodology , but you won't hear much jargon. What you'll see is a focused, facilitated process that brings the right people into the room, maps how work really happens (not how it's supposed to happen), and builds practical solutions your team can own and sustain.
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Becky facilitates every session directly. Her approach creates an environment where people feel comfortable contributing honestly, which is how you surface the real problems, not just the visible ones.
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Work is typically completed in one to two structured sessions, with implementation support to embed the changes. Most teams see a visible difference within weeks, not months.
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Who this is for
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HR admin & delivery teams
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L&D & OD operational teams
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Recruitment admin & delivery teams
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Operations leads managing people processes
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This solution works best for teams who are hands-on with the process day to day - the people who know exactly where the challenges are, but haven't had the time, space or structure to fix it properly.
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It also works well when a senior leader (HR Director, Head of L&D, Recruitment Manager) wants to give their team the support to improve how they operate without having to lead the change themselves.
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If you're not sure whether it's the right fit, a free call is the quickest way to find out.
What's included:
This solution typically includes:
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End-to-end process mapping - how work really happens, not the idealised version.
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Identification of duplication, delays, unnecessary steps and workarounds.
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Redesign of the process with the people who do the work.
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Clear roles, responsibilities and accountability at every stage.
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Practical SOPs and documentation your team will actually use.
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Digital integration where relevant, reducing email traffic and manual steps.
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Implementation support to embed and sustain the changes.
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Scope is agreed in advance and can be adjusted to fit your timeline and priorities.
Expected Outcomes
10-30
unnecessary process steps removed
HOURS
released by cutting chasing and resolving rework
£38K-£1.5M
savings identified by eliminating waste
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Fewer handovers and bottlenecks in key processes.
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Clearer ownership, as everyone knows what they're responsible for.
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Processes that support delivery rather than getting in the way of it.
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A team that can sustain the changes without ongoing external support.
Case Study 1:
HR & Recruitment Team
The situation: An HR and recruitment team was managing a complex, email-heavy process involving multiple teams, unclear ownership, and significant rework. Around 75% of submissions required correction - creating financial risk, reputational exposure and considerable extra workload. The same errors had been occurring year after year, despite previous attempts to address them.
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What we did: Becky facilitated a focused three-day Lean Six Sigma review, bringing together representatives from across the recruitment, programme and operational teams. The group mapped the current process end to end, identified root causes of recurring errors, and redesigned it - clarifying roles, reducing steps, and replacing email chains with a structured digital form and central monitoring system.
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What changed: Significantly reduced email traffic, duplicate steps removed, and clear accountability established at every stage. Training materials developed for all teams. A governance structure put in place to monitor performance - implemented within two weeks.
"Becky's facilitation made the sessions engaging, focused, and practical. She encouraged participation and created an environment where people felt comfortable contributing." - Process Improvement Client, Senior Manager
Case Study 2: L&D Team, large organisation
The situation: An L&D team delivering a high-volume programme was operating with a fragmented, manually intensive process - 48 manual steps, no automation, and no formal measurement of performance. The process had never been mapped or reviewed, and was largely dependent on the knowledge of a single team member.
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What we did: Becky facilitated a series of structured workshops using the Lean Six Sigma DMAIC framework, working with the team to map the current state, identify root causes, and co-design a practical, future-ready process using existing Microsoft 365 tools.
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What changed:
48 → 30 manual steps
0 → 14 automated tasks
Single source of truth established
Team capability built in process mapping & root cause analysis
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The team went from a process with no measurement or oversight to one with real-time monitoring, automated communications, and clear roles - delivered in under eight weeks. Team members also developed their own improvement skills, which they are now applying independently to other processes.
"The programme helped us really understand what we were trying to achieve and brought a new perspective to how we operate.
Having structured facilitation kept us focused, and we are now working towards a much more streamlined and coherent workstream." - Process Improvement Client, Senior Manager
Indicative Pricing
No VAT is charged. No hidden costs.
Essential
£5,500
Core outputs and entry-level investment
STANDARD
£8,000
Full programme - recommended for most
Premium
£13,500
Whole-system intervention with team coaching
Not ready to book a call yet?
Take the 5-minute team health check.
Answer a few quick questions and get a clear picture of where your team is right now - what's working, what's not, and where the biggest opportunities are.
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It takes five minutes and it makes your first conversation with Becky much more focused.
